Check How Enhancing Speaking Skills Can Lead to Success in the Workplace



Communication is vital. It is not possible to achieve anything without communicating with others. In the workplace, communication can be the key to your success or failure. Poor communication can lead to a high turnover of staff, problems reaching deadlines and a general lack of moral. Good communication encourages employee retention and is essential in motivating staff. Communication improves working relationships, and thus people feel connected to each other socially and professionally. This makes work a much more enjoyable experience and this increases productivity and loyalty.

Eloquent speaking also allows everyone to agree and share a common goal. It is far easier to reach this goal when everyone is going in the same direction! Good communication is also an excellent way of valuing an employee. In return, the employee will like more than just a number. Finally, communication will allow the opportunity to understand the personal lives of employees and colleagues. This allows difficult situations to be handled appropriately.  The personal approach will ensure an employee remains loyal and works hard.

Unfortunately there are many barriers to effective communication with employees: 

Listening – or rather the lack of listening

People can be busy and tune out other noise or they can be focused on bigger projects. They can disagree and choose not to listen to the other viewpoint; or they may simply have no interest in the topic. Whatever the reason, not listening makes communication and all its benefits impossible. 

Assumptions 

It is very easy to assume the answer or the outcome to a particular process. Often a task may appear quicker if several assumptions are made. Of course, when the task does not go to plan, then everyone is to blame and not the fact that the communication was lacking.

Body language - most people know that folded arms are a sign of defence. There are many other negative body stances and gestures which will affect the perception of others. It may then become common to skip communication with the offending individual and therefore ruin the vital relationships.


Questions

These are a valid form of communication but if a question is asked which lacks detail then it is likely to increase confusion. Questions need to be specific and people need to listen to the answers. 

Too much Information

It can simply be overwhelming to be told everything about a process in one sitting.  Equally the same information can be written by several different people and the effectiveness of the message is lost. 

Emotions 

This is a fact of life; everyday occurrences can have a negative effect on people. This negative reaction can be bounced to colleagues and result in negative feedback. Positive outlooks will ensure people listen to the message. 

Physical obstacles

Anything can distract people from the job in hand. When people are distracted they do not listen well. This can be simple things like telephones or the building being too warm. 

Perception

Everyone sees the world differently. People are shaped by their experiences and this can lead to a closed mind to certain things. Effective communication is only possible if people are willing to keep their minds open to new possibilities and new ways of achieving something.


Culture

This is an increasing issue and a difficult one to navigate. Different cultures hold different beliefs and have different approaches to work. This can lead to issues in the workplace which can be difficult to resolve and certain destroy communication. It is important to catch problems like this in the early stages and find a way through for all parties. 

Language

There are increasing cases of workers coming from a variety of countries with a broad array of language skills. This can make communicating very difficult and it is essential to ensure everyone understands the instructions and other communication methods. 

Personal 

There are many ways in which communication can break down as people interact with each other.  Rituals are an obvious one, particularly when employees have been working for a company for a long time and are very resistant to change. Social activities can be a good opportunity to engage and communicate but people can take part only for the sake of being seen to and not for any real benefit. Equally, people can choose to withdraw from all contact with a person or group of people. There can also be groups of particularly close people who, intentionally or not, leave other members of staff out.

Each of the above issues can be worked around but it takes patience and understanding.  Some are not quick fixes and will involve extensive negotiation and education to ensure staff happiness.  The benefits, as discussed, will be worth it!

Author Bio: Steve Brown is the writer to this article. He is a regular contributor at many sites and mainly focuses on business related topics. Also he recommends http://www.londonspeakerbureau.com/ which is world’s leading speaker and advisory network.
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